Webafrica WhatsApp service quality

So Webafrica is our ISP and I logged a call with them earlier the morning, as our Fibre was offline. I then also figured, it was our whole area. I followed up with them a few hours later, to query status and Wongalethu from their WhatsApp team in the end says, "We've logged it on our network status page, rather than having customers contacting us" well all good and well, but I have a specific reference number, and I want an update on my reference number. Please send him for customer engagement training, because it seems he never completed that module.