WEBAFRICA WhatsApp line is garbage

I've spoken to numerous call centre agents on their nonsense WhatsApp line which is the only way to get in touch. each time the convo starts as its a billing issue, where I need to pay, but once they realise their system is *****ed, I go on hold, until I'm disconnected and have to explain to the next call centre agent that in the past 30 days, I didnt have internet while waiting for a technician to come install my fibre. So why do you require another payment? No email. No follow up. when asking on progress, the call centre agent just ignores until the WhatsApp account disconnects you. DO NOT USE WEBAFRICA!