WEBAFRICA - WHAT WENT WRONG

After upgrading my service several days ago, Being charged for the higher package as well, ive been thrown from pillar to post with Webafrica.

The Chat line, Connecting to several agents, and there is no information handover between the transfers.

There is no call centre number where you can chat to someone, no complaints section either. Like they simply dont care about their clients anymore.

From early morning till late afternoon, ive been back and forth with Webafrica. Just to update their so called back end, transferred to provisioning teams, after being told ots resolved their complete and utter lack of knowledge of their internal systems is uncalled for.

Receiving escalation reference numbers you can do nothing with.. Pointless.

Then the packages tey offer on their upgrade list options, not even available with the actual FNO..

I feel they rely on these new chat systems, but the people behind it knows nothing of these systems, and today im still sitting with the same issue needing to be transferred between agents. agents that knows nothing of work, one agent that helped me in the morning said sorry the afternoon for not having connectivity due to load shedding.

TRAIN YOUR PEOPLE, explain the technical terms to them. Explain what it means when a customer askes to upgrade and provision a package, transfer information between agents, all the ****** information is there and the same generic responses is given to customers.

And stop over billing clients for things until you as a business can confirm the client is receiving the speeds he is paying for.

Come on webafrica WAKE UP