Webafrica What Happened?

<p>I have been with Webafrica since 2015, always had excellent service from them, Internet and Customer service. but since 6 June 2017, it has been the worst experience. was using my internet not even like usual, because i usually average like 300GB a month, but on 6 June i was home and got the ****piest connection ever i thought something might be wrong with the line, i checked everything the router my wifi the telephone line. called webafrica asked is there something wrong with the line because my connection beyond terrible. "no sir nothing wrong with our lines". thought ok might be my Wifi, even whent and bought a longer cable to plug in my router straight to the PC. still same connection problem. phoned again. no sir might be throttling, you are on a 1 star rating so you are a high user. witch is fair i am. told them that yes i use alot i am throttled every month i know it normally doesn't bother me because i can still use the internet, play my games watch youtube blah blah. but now all of a sudden im throttled from the beginning of the month i havent even used a 100gb. no sir throttling, i even asked to what speed do you throttle people then, no just paste the policy in the chat, i have read that thing, the guy on the live chat can't even tell me to what speed they throttle people. so from the sixth of the month I have been throttled, keep asking how why when i never have been throttled to the extend where i can't even browse the internet. &nbsp;told then listen im being throttle to like 3-10kb\s, and it even drops to 700bytes/s. no sir we will look into it, don't you maybe want a capped 100gb account? *** am i supposed to do with that. even with the **** connection i was able to use 135gb for the month of june. most nights i couldn't do anything. because everytime there is an update for a game would get throttled to ****py connections, i even cancelled my line on the 15th of june, but it can only be canceled end of july, so now i have to sit with this **** till end of the month. Really people. you don't even have a premium service or something.</p> <p>and please dont paste your generic reply to this complaint"</p> <p>&nbsp;</p> <p>Hello ,</p> <p>Thank you so much for your enquiry.</p> <p>We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please ********** ********** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay</p> <p>Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM</p> <p>As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.</p> <p>Kind regards,</p> <p>Rafeeqah "</p> <p>&nbsp;</p> <p>&nbsp;write what happend did your policy change or you just don't want your clients using uncapped anymore. i have alway reffered webafrica to family friends and work colleuges, but since last month not anymore.&nbsp;</p> <p>&nbsp;</p>