MB
Merchelene B
1 reviews | Active since Dec 2022
23 Apr 2026, 15:13
Webafrica. What terribly service. ****MERS!!!
Experienced the worst service with this people ever!!! I am disgusted. My mother took out WiFi with webafrica and was advised that her package has everything they will not charge for installation and the cancellation is easy as you just call and your services will be cancelled incase you move. We called in December and requested cancellation and was advised that we should cancel in January as the month has already started we moved out of the place in the beginning of December and called again to cancel in January as our account was debited even if we didn't use the services and requested to cancel. We cancelled and were advised that a cancellation will be scheduled for February as you cannot just cancel immediately and now I am receiving an invoice for double the amount. We do not live at the place for 5 months now how the hell is this possible. Spoke to an agent Amira M and she clearly stated that it's my issue. Asked to speak to a manager and was advised that I will get a callback within 24-48hrs. What happened to customer service. Guys please be careful of this provider. Infact if you are not yet a provider don't even consider it. Save yourself the money and the heartache.
Helpful (0)
Replies (14)0
Replies (14)
Webafrica's replyOfficial
23 Apr 2026, 16:07Hi Merchelene,Thank you for taking the time to share this, and we’re truly sorry to hear about the frustration and confusion this experience has caused you and your family.We hear how upsetting it is to feel like cancellation timelines, billing, and communication have not aligned with what was initially expected, especially when you’ve already moved out and believed the service had been terminated. That kind of uncer*****y around billing is understandably distressing.From what you’ve described, this will need a proper review of the full account history, including the cancellation request timelines, billing cycles, and service status.To do that securely and access the correct account, could you please send us the account holder’s registered email address via private message? Once we have that, we’ll be able to pull up the profile and ensure this is investigated thoroughly by the right team.We also want to make sure this is handled properly and not left unresolved. Once verified, we’ll be able to review exactly what happened and assist with getting clarity on the charges and cancellation status.We appreciate you bringing this to our attention, and we’re here to work through it with you.
Warm regards,
Webafrica Crew
Webafrica's reply23 Apr 2026, 16:07
Official
Hi Merchelene,Thank you for taking the time to share this, and we’re truly sorry to hear about the frustration and confusion this experience has caused you and your family.We hear how upsetting it is to feel like cancellation timelines, billing, and communication have not aligned with what was initially expected, especially when you’ve already moved out and believed the service had been terminated. That kind of uncer*****y around billing is understandably distressing.From what you’ve described, this will need a proper review of the full account history, including the cancellation request timelines, billing cycles, and service status.To do that securely and access the correct account, could you please send us the account holder’s registered email address via private message? Once we have that, we’ll be able to pull up the profile and ensure this is investigated thoroughly by the right team.We also want to make sure this is handled properly and not left unresolved. Once verified, we’ll be able to review exactly what happened and assist with getting clarity on the charges and cancellation status.We appreciate you bringing this to our attention, and we’re here to work through it with you.
Warm regards,
Webafrica Crew
MB
Merchelene B's updateReviewer Update
23 Apr 2026, 16:13I have done that. I am asking for a callback from a manager ***
MB
Merchelene B's update23 Apr 2026, 16:13
Reviewer Update
I have done that. I am asking for a callback from a manager ***
Webafrica's replyOfficial
23 Apr 2026, 16:23 Hi Merchelene, Thank you for getting in touch and for sharing your details. We’ve checked our system, however we’re currently unable to locate an account matching the information provided. This usually happens when the registered details differ from what has been shared, or when a different email or reference was used during sign-up. To help us find the correct profile and assist you further, please share the registered email address linked to the account or any alternative details that may have been used when the service was created. Once we can successfully locate the account, we’ll be able to review everything and assist you accordingly. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 16:23
Official
Hi Merchelene, Thank you for getting in touch and for sharing your details. We’ve checked our system, however we’re currently unable to locate an account matching the information provided. This usually happens when the registered details differ from what has been shared, or when a different email or reference was used during sign-up. To help us find the correct profile and assist you further, please share the registered email address linked to the account or any alternative details that may have been used when the service was created. Once we can successfully locate the account, we’ll be able to review everything and assist you accordingly. Warm regards,
Webafrica Crew
Webafrica Crew
MB
Merchelene B's updateReviewer Update
23 Apr 2026, 16:26Call me because I have been communicating on all platforms
MB
Merchelene B's update23 Apr 2026, 16:26
Reviewer Update
Call me because I have been communicating on all platforms
Webafrica's replyOfficial
23 Apr 2026, 16:27 Hi Merchelene, thank you for getting in touch and for sharing your details. We’ve checked our system, however we’re currently unable to locate an account matching the information provided. This usually happens when the registered details differ from what has been shared, or when a different email or reference was used during sign-up. To help us find the correct profile and assist you further, please share the registered email address linked to the account or any alternative details that may have been used when the service was created. Once we can successfully locate the account, we’ll be able to review everything and assist you accordingly. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 16:27
Official
Hi Merchelene, thank you for getting in touch and for sharing your details. We’ve checked our system, however we’re currently unable to locate an account matching the information provided. This usually happens when the registered details differ from what has been shared, or when a different email or reference was used during sign-up. To help us find the correct profile and assist you further, please share the registered email address linked to the account or any alternative details that may have been used when the service was created. Once we can successfully locate the account, we’ll be able to review everything and assist you accordingly. Warm regards,
Webafrica Crew
Webafrica Crew
MB
Merchelene B's updateReviewer Update
23 Apr 2026, 16:30I sent the correct details to a private message call me on this number 07
MB
Merchelene B's update23 Apr 2026, 16:30
Reviewer Update
I sent the correct details to a private message call me on this number 07
MB
Merchelene B's updateReviewer Update
23 Apr 2026, 16:30***
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Merchelene B's update23 Apr 2026, 16:30
Reviewer Update
***
Webafrica's replyOfficial
23 Apr 2026, 16:33 Hi Merchelene, we’ve located the account using the details provided and have requested our Cancellations Team to investigate the matter further. They will review the account history and reach out to the account holder directly to provide feedback and next steps regarding the query. If you need any further assistance in the meantime, please let us know. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 16:33
Official
Hi Merchelene, we’ve located the account using the details provided and have requested our Cancellations Team to investigate the matter further. They will review the account history and reach out to the account holder directly to provide feedback and next steps regarding the query. If you need any further assistance in the meantime, please let us know. Warm regards,
Webafrica Crew
Webafrica Crew
MB
Merchelene B's updateReviewer Update
23 Apr 2026, 16:48I will be waiting and will give feedback here
MB
Merchelene B's update23 Apr 2026, 16:48
Reviewer Update
I will be waiting and will give feedback here
Webafrica's replyOfficial
23 Apr 2026, 16:52Hi Merchelene, thank you for the update, we appreciate you keeping us informed. Our Cancellations Team is currently reviewing the account and will be in touch with the account holder directly once their investigation is complete. We understand your expectation for clear feedback and will ensure this is followed through accordingly. If you need any further assistance while this is being handled, please let us know. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 16:52
Official
Hi Merchelene, thank you for the update, we appreciate you keeping us informed. Our Cancellations Team is currently reviewing the account and will be in touch with the account holder directly once their investigation is complete. We understand your expectation for clear feedback and will ensure this is followed through accordingly. If you need any further assistance while this is being handled, please let us know. Warm regards,
Webafrica Crew
Webafrica Crew
MB
Merchelene B's updateReviewer Update
24 Apr 2026, 09:13I am really not happy with this service the same outcome.you refuse to send the recording of my cancellation and still did not resolve my query or give me a call but say there is nothing you can do. Please give me the ombudsmans number
MB
Merchelene B's update24 Apr 2026, 09:13
Reviewer Update
I am really not happy with this service the same outcome.you refuse to send the recording of my cancellation and still did not resolve my query or give me a call but say there is nothing you can do. Please give me the ombudsmans number
Webafrica's replyOfficial
24 Apr 2026, 10:29Hi Merchelene,
We have sent a follow up request to our Cancellations Team and they will assist with the next steps.
Warm regards,
Webafrica Crew
We have sent a follow up request to our Cancellations Team and they will assist with the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply24 Apr 2026, 10:29
Official
Hi Merchelene,
We have sent a follow up request to our Cancellations Team and they will assist with the next steps.
Warm regards,
Webafrica Crew
We have sent a follow up request to our Cancellations Team and they will assist with the next steps.
Warm regards,
Webafrica Crew
MB
Merchelene B's updateReviewer Update
24 Apr 2026, 10:43Waiting
MB
Merchelene B's update24 Apr 2026, 10:43
Reviewer Update
Waiting
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Merchelene B's updateReviewer Update
24 Apr 2026, 13:30Still waiting....
MB
Merchelene B's update24 Apr 2026, 13:30
Reviewer Update
Still waiting....