WebAfrica - WEBHELL!!! Stay away.

Former client of WebAfrica. Cancelled my contract with them because I was moving houses. At the last minute my situation changed and decided against moving.

Contacted webafrica to reverse the cancellation albeit all too late. I was advised to order a new service even though I still had the necessary components to go back online. Just needed them to flick on a switch on their end.

Nonetheless, I ordered a new service with them, got a new router even though my recent router was only a few months old and still in top shape.

At is at this point, my WebAfrica hell began.

Vumatel team was dispatched to my premises on two separate occasions. Their prognosis: WebAfrica is yet to activate my line. Meanwhile webafrica vehemently disputes this. Clearly zero communication between WebAfrica and Vumatel. Spoke to countless WebAfrica agents, had to repeat myself a thousand times!! With no solution in sight. Their ****py WhatsApp chat is shoddy at best. Every agent is clueless and will transfer you to another agent only to have the chat automatically timeout before a solution is reached. Rinse and repeat chat conversations countless times for 3 weeks nonstop.

When I decided to call it quits, they wouldn't cancel my contract nor refund me. They declined my refund request without citing reasons.

I'm getting lawyers involved as this is clear ****************. I've had no internet since ordering a new service yet they feel obliged to keep taking my money.

This company used to be stellar. It has unfortunately gone to the dogs. Be warned they are ****** *****.