Webafrica wants more than premium

I received an email today stating that my monthly paument did not go off. There is now an extra R50 added to my monthly premium. I did not get a notification from the bank nor do I see any rejection of payment on the bank's side. There is funds in the account waiting for the debit order to be taken off. I noticed this happen a few times now with Webafrica. I paid it previously. However I now see a pattern. Are you wrongfully trying to make your customers pay you more? Its so difficult to actually speak to a person about your query..they all hide behind Whatsapp texts.What about your dipping signal?!Come on Webafrica,uou can do better!Please remove the R50 fee because there is definitely funds in my account!