Webafrica - Vumatel: Worst Service! Requesting of Cancelation and Refund

Webafrica - Vumatel Worst Service! - Vereeniging area - I subscribe beginning of November 2022 online and paid an amount of R250. Thereafter I waited and followed up on their WhatsApp group for installation that where not done. Only end November 2022 they came to do the installation of Viber. (Viber for the first time on the property I rent) Then my 1st debit order was deducted; I agreed to the special - Debit Order should have been R19 but they deducted the full amount of R449. I did not make profession for this amount, and it was unpaid. I did try to resolve the problem but at the end paid them R449 via there app just to get our Wi-Fi up and running. The best is I had to pay R50 additional for a penalty. Therefore, R500 was paid. Still, I had no Internet Wi-Fi connection. Web Africa resolves a problem and send out Vumatel again to my house to resolve a problem on their behalf on 16 December 2022. Sorted they say.. It is today 22 December and yet after speaking to consultants again on their WhatsApp group I still have not Wi-Fi or Connection! I requested this morning to cancel my Wi-Fi with Web Africa and asked for a refund of R500. I have not used their service as they promised as from November 2022 already. Apparently now there is a fee of R999 to be paid for cancelation?? This is unacceptable and I refuse to pay it - I want my R500 refund and they can pick up the un-used rooter at any time!! I just want to cancel Webafrica and have nothing to do with the useless Wi-Fi company. There service is pathetic! You can only use a WhatsApp group to contact them for any assistance and keep on holding forever and get transferred from the one consultant to the other. I will never refer Web Africa to anyone!!! I do hope they respond to my request of cancelation - refusing to pay a penalty of R999 for canceling due to their fault and not providing Wi-Fi - and my refund of R500. Charne Venter