WebAfrica/ VumaTel is the worst

I am sharing this with the greatest regret of joining this company service really, The people is inconsiderate, the service is level 1 like I am with the company on fibre for not even a full month I have been debited twice total over R600 but I am unable to use this fibre right now its cut off and when I reach out the support people is not helpful I am just being told a call has been logged it will take up to 48 hours nothing more. I work from home but his service is bad even when its on the speed is just not good at all for close to R600 this is the kind of service you guys render to your consumers same like multichoice and see where they are now