Webafrica Vumatel

This letter is to highlight the rotten service I received and is still continuing to receive from Webafrica Vumatel. After numerous attempts to attain a refund from yourselves I am still out of penny. At the end of march I was promised via your ludicrous whatsapp service that my account with vumatel/web africa would be credited and that no debit order would go off my bank account at the end of april as I would be in credit, first blatant lie . I preferred the cash to be transferred to my bank account they said this they don't do,second blatant lie. Come the end of April lo and behold a debit went off my bank account which I did not provide for thinking my vumatel/web africa account was in credit after being told that this was the case at the end of March incurring bank charges for insufficient funds subsequently. After numerous attempts to contact and explain myself over and over again on Webafrica Vumatel WhatsApp service what my predicament was I was told not to be rude or else they won't assist me go figure you have my money I incurred bank charges and the best you have is don't be rude like you speaking to one of your children. Eventually i was told after repeating myself one hundred times like I'm doing currently consequently 'if you are transferred nobody has record of your current WhatsApp message' so you have to repeat yourself over and over again. The consultant told me because i have an account that does not allow for a credit she needs to transfer the money to my bank account wow do you see the lies. She promised me 24 to 48 hours this was a week ago . Now after going to your website as your wonderful WhatsApp service was off for days and is still off!!! ... Some consultant is telling me that the transfer will take 7 to 14 days ,I suppose more lies. It's been more than 37 days since the start of this issue and still no joy. Can I be contacted by someone senior who knows how to provide customer service other than blatant ****s.