WEBAFRICA-VUMATEL - Disgusting Service

It has been the most annoying and ridiculous back to back whattsapp messaging from us as the client to WEBAFRICA-VUMATEL. the internet access has been down from last week Friday 18th November till today. We have reported this on numerous occasions and all the consultants that have handled the call promise that this query will be resolved and have been give high importance. we work from home and thus rely on the internet connectivity to be able to host virtual meetings with stakeholders and internal staff meetings. This has cost us money as we have had to buy data over and above our monthly deduction to WEBAFRICA-VUMATEL. The service is still down even now and no one has bothered to make contact with us to explain what is happening. We are unable to make calls through to them as they now use the whattsapp medium as form of communication, there has been a lot of meaningless emails being dent that provide no progress report and thus we are unable to even know what the fault is and how long is it going to take for it to be resolved. This is very poor service and has made us think that we should look for another service provider who will be bale to meet our needs and demands. We are never late with payment and therefore the least we expect is that the service that we pay for is delivered on time. It has an effect on out output which supports our living. I want someone to call and explain what the heck is happening. We can not live like this. POOR SERVICE, ***