Webafrica vumatel

I have been without wifi for over a month now a service I am still paying for, All because of something I did not do and have no control over. My Fibre line was vandalized on the outside of my property where someone actually removed the cover and cut the Fibre wire now webafrica and vumatel wants me to pay to fix the line cause they say the damage was done next to my wall. And when I logged the call it took me three weeks of constantly having to message them for feedback only to find out they won't fix it unless I pay to fix it myself