WebAfrica Vuma tell. Poor service

First off all I want to comment of their services. It is very poor and very BAD. Would not recommend them to anyone. There is no direct line for complains and when you do call the call center and ask to be put through to a specific department, they just drop the call. Since Sunday I had no Internet connection at home till today. I spoke to an online agent on Sunday to try and sort out my problem and he promise that he was going to log a ticket for the Technician to come out to my place and never did that. And this Murtle Hendrick that I was having the online chat with. Then I tried again and got through to a Jacqueline M and she managed to log a ticket for me and I was waiting since than. Now i cant do any work from home and my kids have no entertainment at home and its frustrating everyone. The have and whatsapp platform but its useless. I regret trusting this company