WebAfrica (Vuma)

I am not happy with the service it is very poor. Fibre line was down since 14.03.2024 and is still down today. when you chat with a live agent they tell you that the fault is logged and you get no feedback. They told me matter was escalated and still nothing has been fixed. I was finally contacted by a technician on Sunday 07.04.2023 and they told me that they will be coming to fix the line on Monday and they still have not come. I called him yesterday and he told me that he will send someone out but no one came. I just called him and he said that my fault can take whole day for him to fix so he cannot just send someone, he was basically trying to tell me that my fault is not as important yet I have paid for my service 2 month and was only to get service for half a month out of the 2. This is utter ******* and is not acceptable. When I am trying to connect with a live agent now I am not even able to start a chat. I need my services either cancelled or fixed and time without service refunded but I cannot get through to anyone.