WEBAFRICA / VUMA

I HAVE 2 SERVICES RUNNING WITH VUMATEL / WEB AFRICA. MY FIRST SERVICE WAS INSTALLED AND UP AND RUNNING IN NO TIME. SECOND SERVICE HAS TAKEN R1300 FROM MY ACCOUNT AND IT STILL A BATTLE TO GET HOLD OF THEM OR GET ANY FORM OF SERVICE OUT OF THEM. WHEN SPEAKING TO THEM, I MADE IT CLEAR THAT THE CURRENT BOX INSTALLED IS VUMA, TODAY AFTER WEEKS OF BATTLING, THEY SEND OUT ANOTHER TT CONNECT TECHICIAN AND ADVISE ME THAT I NEEDED TO WAIT ANOTHER 21 DAYS FOR INSTALLATION WHEN I ALREADY HAVE A BOX READILLY INSTALLED. I NEED MY WIFI UP AND RUNNING BY WEEKS END. NO ONE GETS BACK TO YOU ONLINE IS USELES, CHAT BOT IS USELESS, CALLING IS WASTING MONEY AS NO ONE RESPONDS, YOU CANT GET HOLD OF THE CORRECT DEPARTMENT, ITS RIDICULOUS