Webafrica Voip ****

For months now I have subscribed to webafrica for the voip service. I purchased the handset from them & then eventually got it set up and thought it would work. However I have had terrible service from them ever since as initially, I was receiving IP ghost calls at all hours to such a frustrating degree that I had to simply switch the handset off. After weeks and using most of my mobile data to hang on to their call centre, with the pathetic and most aggravating silly jokes playing in my ear for hours, eventually that was solved. Thereafter I had every call give me a message "forbidden". The last incidence of this was reported by me in Feb 2019. Since then I have had hardly any access to the service. I have called many times, been sent generic "ticket numbers", received emails with general notes on how to set up the phone correctly etc. Non of this has helped. I have insisted that somebody call me to trouble shoot until the problem is solved. I was promised that this would be done after I went onto webafrica's facebook page. On 29 October, a Warren Mouton eventually called me and promised to help me solve the issue the next morning when I would then specially remain home so that I could troubleshoot with him. He went missing. I subsequently tried emailing him, with no success. I have been back on their facebook page since then and started the whole "generic " reply process again. Basically I still have no voip, and paying for voip month after month and webafrica is simply not solving my problem, which is their problem. Pathetic. Let me know whether anyone has laid a complaint with ICASA & if that has helped?