Webafrica, Very very pathetic services.

HI

I have had fibre connectivity issue since i have installed it 26Oct 2020 it was installed and my first complaint of no connection started in Nov 2020 and every month after that i have had the same issue over and over again. Today 23 Oct 2021 i still have the same issue. Our fibre switches of 1-3 if its our lucky day, 5 hours if its not so lucky day and our worse day is the entire day. No one every try to go out of their way to assist. The complaint just get escalated and closed without informing me what was the issue. Our router was changed in August 2021 and we were off for 4 days as they forgot to do something with our password and router name don't know what really happened. They say they have a 5 minute waiting period for a consultant but i wait 1-4 hours for a consult to answer than the tell me grab a cuppa coffee while you wait funny that 3 to 4 cups of coffee.

Almost a year later their services has been pathetic but when they need to take my monthly fee they are on time. The cherry on the cake us that my sister inlaw stays 2 roads away from us same area never has these issues and i keep telling them that which mean here is something wrong with these line. No one seems to care they sit at home and try to resolve a issue.I logged a call 18 Oct we had no fibre the entire day. And since then no fibre every day until today 23Oct2021 i have Nano trying to resolve it would have sent their people around they still coming. Ask again thus morning a status as we off again they waiting on Vuma lol when when.....