Webafrica very poor service.

So I have a 1Gbps (1000mbs) line with Webafrica - which is their top of the range line and most expensive they can offer. For the most part the connection is ok, but my biggest frustration that whenever I get connection issue I cannot get hold of an agent to assist me. There's no way to log a ticket except through their horrible whatsapp service. Literally everytime I try to get hold of someone to assist me when my internet is down I ALWAYS wait hours before I get connected to an agent. That is just horrible service. If you're looking for an ISP I would highly not recommend Webafrica purely because of their poor customer (from a stand point of waiting hours to get connected to a customer service agent). Honestly I understand sometimes internet connections have issues but the best ISP are the ones who are easy and quick to get hold of and they resolve issues quickly (unfortunately Webafrica is not that). There was a time where I literally waited more than 12 hours to get connected to an agent (that's just so wrong) I started the chat and only got connected to an agent the following day. I've been with Afrihost, Cybersmart, HiTech Fibre, RSA web, and Webafrica. Based on my experience Webafrica is the worst and afrihost are very very good (their agents work longer hours they are easy to get hold of,outside working hours you can open a ticket and it can be resolved quickly in the morning with Webafrica there's no way to do that). RSA web were also very very good ( it's super easy to get hold of their customer service agents and their agents are good at understanding your problem and fixing it). I honestly regret changing my service to Webafrica I thought I would be saving money but the experience I had has really really been the worst. I would not recommend at all.