Webafrica very ***********

I contacted webafrica on the 7th June 22, spoke to Justice over the chat asked for a technician to move my firbe box from one room in my house to another (for work purposes) Was given a ref number ISP- 769872 was told I will get a response within 48hours was also provided with a technician contact number so my tenant could get her firbe connected which she has been requesting for the pass 3-4 months with no help from webafrica and the number given to me by Justice was for a technician that doesn't even service my area anymore, then on the 10th I tried to connect to a chat they couldn't connect me even on the 11th I tried to connect to a chat agent to get an update and wasn't connected to anyone 12th still no contact on the 13th was connected to Tlhologelo asked for my address, contact number and email address he transferred me to Victor he was asking me to remove powercable which had nothing to do with my query my firbe was then disconnected don't ask me what he did and was told he logged a new ticket, I was in training for work connected to Victor again to tell him my firbe line is down after our 1st chat he told me to switch off n back on nothing happened until the next day when I got connection again then I waited again no technician called or came out I tried to get a contact number for webafrica and only was able to find one for sales spoke to a very nice lady Chanel who promised to get someone from webafrica to call me this was on the 20th and like she promised some by the name of Sinethemba phoned me and I explained the situation again that all I need is for a technician to physically come to my address and move my firbe unit from one room to another he said the same thing ticket logged will received update within 48 hours he also promised to phone me back the next day and keep me updated he never called me back until now and I still never get my firbe unit moved and this issue was logged on the 7th today is the 21st June not sure how many 48 hours I need to wait I'm extremely upset I needed this done asap but no joy or help from anyone I think the chat is useless and the agents are not properly trained to assist a customer with simply stuff how hard is it to understand I physically need a technician to move my unit from one room to another... I need this sorted asap as I said its for work and the coverage I have in the other room is very poor I even bought a wifi extender which is not helping my situation ... please can I get some assistance