Webafrica very Bad service

i wish i could give - 5 starts to webafrica for there very bad service and very useless staff and there way of ignoring what the customer (me) has had to go through with them and Vuma them i app**** for a new line to be installed at my house with webafrica as i wanted to move from openserve to vuma i also asked that a router not be sent to my house as i have my own i then get billed for the router delivery and the line pro rata rate yet the line was not installed yet and the account was just activated i spent days on WhatsApp with webafrica getting transferred to different departments and seems know one there knows what thy doing i get told it will be escalated and then nothing i then message again and same thing eventually i decide i no longer want to suffer through this and request that the application be canceled to be told i must now pay again for a line i dont have and a service i never got and i must return there router that i told them not to send and never received and when i tell the agent this i got told i will have to be transferred to billing to dispute the charge so it looks like webafrica agents dont listen to the client just want your money and will charge you for there mistakes i find that to be theft i will never use them again and i will take this up with my lawyers as well as i feel i have been robed