Webafrica very bad service

I have downgraded my package end of July beginning of August, on the portal it shows still pending it has now been two months. Talked to support on Whatsapp and they say it is scheduled for the 1st of October, Upgrades and Downgrades does not take two months to be done. Someone is not doing their job and now they are forcing me to pay the high package for a second month after I downgraded to a lower package two months ago. This is really bad service and forcing your clients to make payment which they cant afford at the time hence the downgrade two months ago. If I new I would have problems like this I would have gone with Afrihos. Two months come on you can downgrade my package like I asked for two months ago before the 1st of October