Webafrica, Very Bad

I ordered fiber service with them online on the 6th, of January. They specify that the whole process takes 7 working days until you are connected. And that you only start paying after connection. They only sent someone to connect fiber on the 18th, and when I asked about the router, he said they normally come the day after to connect. 2 days later they took money from my account. There is nowhere to contact Webafrica. If you call the call center, you get an automated voice that directs you to their WhatsApp number. When you try the WhatsApp number, you also find a bott with options that can never solve the problem. I am frustrated I do not know what to do. When I check on the website how far my order is, all I see now is my next bill for the end of the month for the service I did not even receive.