1 reviews | Active since May 2017

20 May 2017, 12:08

WebAfrica utterly useless

<p>What a useless company. For 2 monthss</p> <p> </p> <p>My order for fibre (order number: ********** 322) dates from early March.... from then till now I sit still waiting to hear anything from this utterly unresponsive company.</p> <p>Here are a smattering of the ticket numbers I have received from the auto generator and not a peep out of an actual human.</p> <p>How does a company expect me to go into contract with them on this sort of performance?</p> <p>I have sat on help lines for hours now.</p> <p>No.... cancel my order.</p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> </p>

0
Replies (2)
Webafrica
Webafrica's reply22 May 2017, 07:59
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

Best regards,

's update22 May 2017, 10:48
Reviewer Update

Is there any point Rafeeqah?

I alrady gave all of the necessary info in the original post. I gave my booking confirmation code from early March and the subsequent half dozen customer support numbers emailed to me when I queried.

You guys aren't interested in my busienss or communicating, so why should I invest mor time fighting to give you money?