Webafrica usless service and support

Webafrica do not have a functional call center and have a bad service offering. and I have placed several calls today as well as call the sales department that said they will get the service department to call me. I have a 200 MB line that is only running at 27 Mb. This happens a lot. I am changing as I would rather pay more with a service than have these useless people mess me around all the time