Webafrica using a robot to do business and make customers upset.

I had the worst ever experience with Webafrica. I have a problem whereby I was helped by a person called Puseletso 15:55 and 17:51 on 3 May 2022. She reported my problem to the finance department. I was not happy with the outcome as I felt that the mistake was not on my side and I am not prepared to wait 24 hours to get reconnected. We rely on the internet for work and school work. I asked Puseletso to talk to a manager. She transferred me back into the call pool that still needed help. The whole time I had to deal with Willie the bot. This is unacceptable for me. I feel was supposed to be put in line to talk to person with authority that can help me. So I ended back at square one where I started, in the pool waiting to be helped and had to talk to a robot. Background My contract states clearly for my debit order to go off on the second of every month. For some reason the debit order went off on 28 April 2022. My account was suspended on the morning of 3 May 2022.