SZ
Siyanda Z
1 reviews | Active since Feb 2020
03 Jun 2026, 15:19
WebAfrica useless, stay away
Horrible experience from Webafrica, unreliable network (always), you cannot reach agents for assistance (only on whatapp), worse, I gave them notice to terminate which was more then 30 days (calendar month) and it was not done. Finding out when a new service provider want to activate the line that WebAfrica only issued noticed late and now cannot have a WiFi for 2 weeks. Stay away from this service provider, trust me.
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Webafrica's replyOfficial
03 Jun 2026, 16:05ref# ECA40
Hello Siyanda Thanks for sharing your experience so openly; we can understand how frustrating this situation has been, especially when it impacts your ability to get connected with a new provider. That kind of delay and uncer*****y is never ideal. We can see that our support team connected with you on your chat session less than an hour ago and is actively assisting you under reference #***0. That conversation will be the quickest way to get clarity on the cancellation timeline and what’s needed to move things forward. Regarding the notice period and release of the line, there are a few coordination steps between providers that can sometimes affect timing, but we agree that this should have been handled more smoothly and communicated clearly throughout. Please feel free to continue engaging on that active chat; our team will make sure you’re guided through the next steps and kept updated so you’re not left in the dark. We’re committed to helping you get this resolved as quickly as possible.
Warm regards,
Webafrica Crew
Hello Siyanda Thanks for sharing your experience so openly; we can understand how frustrating this situation has been, especially when it impacts your ability to get connected with a new provider. That kind of delay and uncer*****y is never ideal. We can see that our support team connected with you on your chat session less than an hour ago and is actively assisting you under reference #***0. That conversation will be the quickest way to get clarity on the cancellation timeline and what’s needed to move things forward. Regarding the notice period and release of the line, there are a few coordination steps between providers that can sometimes affect timing, but we agree that this should have been handled more smoothly and communicated clearly throughout. Please feel free to continue engaging on that active chat; our team will make sure you’re guided through the next steps and kept updated so you’re not left in the dark. We’re committed to helping you get this resolved as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 16:05
Official
ref# ECA40
Hello Siyanda Thanks for sharing your experience so openly; we can understand how frustrating this situation has been, especially when it impacts your ability to get connected with a new provider. That kind of delay and uncer*****y is never ideal. We can see that our support team connected with you on your chat session less than an hour ago and is actively assisting you under reference #***0. That conversation will be the quickest way to get clarity on the cancellation timeline and what’s needed to move things forward. Regarding the notice period and release of the line, there are a few coordination steps between providers that can sometimes affect timing, but we agree that this should have been handled more smoothly and communicated clearly throughout. Please feel free to continue engaging on that active chat; our team will make sure you’re guided through the next steps and kept updated so you’re not left in the dark. We’re committed to helping you get this resolved as quickly as possible.
Warm regards,
Webafrica Crew
Hello Siyanda Thanks for sharing your experience so openly; we can understand how frustrating this situation has been, especially when it impacts your ability to get connected with a new provider. That kind of delay and uncer*****y is never ideal. We can see that our support team connected with you on your chat session less than an hour ago and is actively assisting you under reference #***0. That conversation will be the quickest way to get clarity on the cancellation timeline and what’s needed to move things forward. Regarding the notice period and release of the line, there are a few coordination steps between providers that can sometimes affect timing, but we agree that this should have been handled more smoothly and communicated clearly throughout. Please feel free to continue engaging on that active chat; our team will make sure you’re guided through the next steps and kept updated so you’re not left in the dark. We’re committed to helping you get this resolved as quickly as possible.
Warm regards,
Webafrica Crew