WebAfrica Useless and Frustrating Service

Firstly you cannot call, only WhatsApp!!! With the most useless consultants I dealt with Kyle S, it was like talking to a wall. I need my WPS PIN, which is not on my router, to connect my printer, he went in circles, with zero knowledge of what I need and I am now still without a printer. Tried telling him 1000 times, its not working with my WiFi password, but no he has no clue I need my 8 digit PIN which is supposed to be on my router label and is not