Webafrica useless

Webafrica service absolutely terrible. I'm moved house so I asked if I can move my Fibre to the new home. I was told no and had to take a new one via webafrica. New Fibre is with openserv. I asked for the existing subscription to be cancelled which the agent said was done and my service will end 31/05/2024. The new router was delivered and apparently active so they charged me for the new one. But no one to date has contacted me to arrange installation. It's been 3 days that I'm trying to get the installation done. 3 days of sitting on what's app the entire day because thier service is so slow. And to add salt to my wounds they didn't cancel the old Fibre contract so I have now been charged for to contracts and I still don't have any Fibre. Amazing how often and fast they in conatx with u when u want to buy a product. But the customer service is nothing short of pathetic