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JS
James S

1 reviews | Active since Sept 2017

16 Jul 2018, 11:47

Webafrica unreasonable

Webafrica is suspending my services and claiming i owe them money yet i dont!!! I have a personal ADSL account for the last 2 years with Webafrica I set up an LTE router for a client which was delivered to their office The client then cancelled the order Webafrica have failed to collect this router and are now charging ME for this! I have nothing to do with the LTE router and dont understand why every month i have to call in and explain this then be charged re connection fees. Can someone please assist me with this and just collect the router from your client and leave my account out of this My personal ADSl account has nothing to do with SINAPI GLOBAL where the LTE router was delivered and used!!!!!

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Replies (2)
Webafrica
Webafrica's reply16 Jul 2018, 11:57
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

JS
James S's update16 Jul 2018, 12:21
Reviewer Update
I have responded _______ From: ********** ********** Sent: 7/16/18 12:19 PM To: ********** Subject: ADG07 Good day, I assisted a company called SINAPI GLOBAL as i am an IT Engineer to order and set up their LTE router and network As clearly stipulated in the call and ordering of services thereof, this account was for SINAPI GLOBAL, located at Office 105D, Lougardia Building, 125 Embankment Road, Centurion and has nothing to do with my ADSL account ADG07 I am told SINAPI cancelled their service and have been waiting for you guys to collect this router as they found the service rather slow and poor. May you please urgently collect this router from the above address???? I have nothing to do with their account except that i assisted them with setting up their Servers and network I have called in numerous times to have this fixed and it gets fixed and come month end i am hit with the account for SINAPI onto my personal account Can someone please call me or have this rectified ASAP please as you are now suspending my service and then i have to pay a re connection fee again!!!! This is abhorable!!