WebAfrica unprofessional service

If I could give zero stars I would

Most unprofessional business ever. No contact details to call. None of their mails work. Only whatsapp platform.

Even after cancelling your services with them they still bill your account. I’ve had to now reverse two debit orders which is affecting my credit score. Internally they email each other and your hold on forever on whatsapp to get an explanation on why the keep taking money from you. Even asking for someone to call you directly is impossible as they only use WhatsApp.

To top this all you get emailed the same bill after reversing the debit order with an added R50 bill for reversing a debit order that shouldn’t have gone off in the first place. You question this on whatsapp and they tell you your account is zero after getting a mail from billing department, but then charged you again for cancelling your services. You receive a credit note stating reversal but nothing happens.

The network service was continuously poor at my other property and not in my current area therefore cancelling. Keeping that in mind they still wanted to activate a new service and billed me for moving. It’s a joke

WebAfrica you have lost another client forever but see you popular on hellopeter for no service and personal touch anyway.