WebAfrica unprofessional nightmare!

I am extremely unhappy with the support from WebAfrica. You can't call them and their WhatsApp agents are like robots. You tell them something in one text and their reply will literally be asking you a question asking you something you told them in the previous message.

Each time I contact them about the same issue, they expect me to go through a troubleshooting process. I have been telling these people since day one that my router is faulty, but no one seems to factor that in as a potential issue.

I have requested for a manager to contact me, but apparently it takes 24 to 48 hours for that to materialise.

I won't stop these reviews until I am taken serious!