Webafrica unhelpful and unprofessional service. No support given

Webafrica is a constant source of frustration. Their service has deteriorated so much. I processed a move house request. Have the full conversation with the asking me pay the moving fee and assurance of no other fees. No problem. They have now tacked on a clawback fee. Tried speaking to an agent. Responses come through in short sentences and mostly questions. Chat times out. Today, I cannot connect. I immediately requested a call from the support agent Simphiwe. He said no problem just need you to answer a few questions. Two hours later of him making me do everything that I already tried before calling REPEATEDLY, he still did not call after assuring two hours prior he would do. I reminded him, my actual message was, I know you are trying to help but this is frustrating. 2 days later please call me..He LEAVES THE CHAT!!