Webafrica unfairly cut off and receive no proper communication

On the 3rd of December I have received messages stating my account will be suspend and that I need to make a payment, I have checked the payment I made on the 21st of November and noticed that I accidentally used the wrong reference. I have since then tried to contact webafrica through their WhatsApp help and have been chatting to more than 3 different agents on the same day to get this sorted, after the 3rd I have been struggling more than a week until today, my internet has been suspended for about 2days and I am currently losing work time as I don't have internet to complete my work, I am afraid that I might receive a warning because my work won't be done before our annual closing date. For some reason they're not able to find my payment and allocate it to my account. Below will be some of the replies I received. Below message was received 18/12/24 *Kaylin W.*: I apologize ma'am ,however, i have escalated the matter further and the ETR time for feedback is 24-48 business hours. Please note that there is no other contact details except for emails, but the response is even worse that WhatsApp chat.

I the meantime there was a debit order order done and unfortunately it bounced back but was unfairly charged as I have made payment in time.