WebAfrica ********* Practises

I failed to make payment on my account to WebAfrica. Subsequently my services were cancelled. Now there is a clause in the contract called a "clawback fee" if you fail to pay or cancel within 12months. I viewed my statement on my profile, and the total amount, including the clawback fee of R2880.00, plus a reconnection fee and monthly fee all came to R4088.00. I paid this amount in full, only to find that they still refused to reconnect my services. I also spoke to an agent who I requested clarity from NUMEROUS times but to no avail.

I thus request that my services be cancelled indefinitely and that I be refunded in full (yes, that includes the R2880.00 clawback fee). WebAfrica is more that welcome to take back their **** equipment they installed, i.e. the Zyxel Router which has a known vulnerability and backdoor for hackers to hack into. Further to this we were hacked several times even though I bought the additional security from WebAfrica, namely the ESET Security package. In the time I was with WebAfrica I also logged tickets to advise them of the possible hacking as I found DSL IP addresses on my profile which did not belong to me (note we have a fibre package). Lastly, I purchased an uncapped and unthrottled 100mb/s download and 50mb/s upload package from WebAfrica, but after 100's of tests have never been able to obtain that speed even with only 1 device connected. I suspect WebAfrica is selling our unused bandwidth to other companies and will be investigating this further.