Webafrica *********

Good day. On the 15 -11-2021 I cancelled my internet contract with web Africa as we were moving house. On the 16-11-2021 I was informed by Liza Minaar that where we are moving to has fibre and she sent me the packages to choose from. I chose one and the installation was scheduled for the 1-12-2021. On the 1st open serve came for the installation and I was informed that they cant install the fibre as it is not available.On the 01-12-2021 I spoke to the following people stating that this is not my fault and I should not be billed for another month as they confirmed there was fibre when I wanted to cancel the line : Aneesa , Tiffany , Mmabatho , Sinazo , Melissa , Itumeleng and finally I spoke to Zenande who said they will cancel the contract and send confirmation. To date no confirmation was received and I followed up with Keenan on the 29-12-2021 only to find out the line was not cancelled and he cancelled it now. This is totally unacceptable I'm paying for 2 months internet that I cant use and if I did not follow up today it would have been for 3 months. Webafrica this is ********* and dishonest. I have all the w/ app to prove this.