Webafrica uncapped MTN Is a joke

I took a special where webafrica sells the MTN Uncapped for R999.00

My simcard was delivered on 17th May 2021 and it was activated on the 18th May 2021 teusday afternoon, Ive put the simcard in my router that i have, and internet was working for few hours and all sudden from 21:45 the internet didnt work anymore it shows red light on my router I contacted webafrica on the following day and they ask me all this question about router and lights and did i reset the router, i did that many times, still not working. I did decided to contact MTN my self and see what they say, on Friday i talked to mtn they told me that the simcard number that webafrica gave me is suspended they need to investigate that and request to unsuspend the simcard, they say it should work on the follow day, i contact mtn again on Saturday and ask if the line was unsuspend they said yes but i still pickup any lte network up, then mtn told me there some services that is deactivated , they have to reactivated if it doesnt work i need to do simswap, so its been week with no internet but webafrica keep wanna debit money from my account whos and whos gonna pay for airtime i use to buy data for this week so able to to work at night, This is unprofessional from webafrica coming from big company as they are.

1. How can you guys not sort this out 2. Why do MTN tell me that number been suspended but on webafrica portal it shows active. 3. Why does take so long to sort out this issue. 4. I want refund on my account plus the data i used to buy to able to get internet at night.

Thank you