Webafrica - unbelievably poor service level

Waited 2months after initial application for them to confirm fibre ready for installation . Asked to make payment in advance before installation. Made payment, albeit reluctantly. Gone 3 weeks now, have not received any contact from them w.r.t. installation. Only means of contacting them is via Whatsapp. Have tried numerous times but continuously blown off by automated system and still no contact from them. Disgustingly poor levels of service - extremely disappointed.