Webafrica unauthorized debit orders, no service delivered, cancellations ignored, poor service delivery.

Frustrating ISP to deal with to say the least. Firstly, trying to get signed up is not easy. Call centre agents are not friendly and even worse, not efficient. I place an order (eventually after a few failed attempts). Webafrica was quick to take in my application form but I heard nothing from them thereafter., I had to follow up continuously. When they decided it was a good time to contact me they did only to tell me that they couldn't assist because the line was still active from the previous owner. I immediately asked them to cancel so that I can sort out the existing line with the other ISP - Telkom. I submitted the request in writing promptly. I received no response. Communication was with Colleen Nkonsinkulu from the Webafrica Support team. theres no support offered in this team whatsoever so I don't know why they call themselves a support team. none the less, I requested for a cancellation the minute they said they cannot assist with the line, because after all - no service was being delivered and wouldn't be delivered because the line was still active with the other SP. Top my surprise, they debited my account with R999.00 for services rendered in July/August. How?? Why?? Extremely frustration. this company deserves no stars whatsoever. I have written again to the support team and have not been contacted back. Webafrica has until close of business today (03 Sept 2019) to get back to me.,