Webafrica - unauthorised transactions and dismal communications

Webafrica is billing me for ZERO services provided. I never gave my banking details or deliver address for the goods - yet I am being debited out of my bank account without having approved these transactions. Webafrica agents refuse to assist with any support, billing or other queries. The Whatsapp line does not help at all. Due to this, and Webafrica not releasing me from the order - i have encountered too many delays to install a fibre line at my home. Can Webafrica do what's right and cancel my order that I never confirmed. Webafrica is just doing anything it likes with zero communications and understanding of what the customer wants. This dilutes the service delivery and provision by smaller Internet Service Providers.