Webafrica unable to activate my service

I've been taken back and forth for a good 5 days now. I moved into a new apartment and when I followed up on my service activation I was told the line is blocked because the previous tenant did not log a cancellation. Webafrica says they'll request Vumatel to do the cancellation. I follow up with Vumatel they tell me they've cleared the line but the cancellation must be done by Webafrica because the previous tenant was using Webafrica. I go back to Webafrica to follow up they tell me the line is still blocked. I tell them what vumatel told me. They are telling me they've escalated the issue with Vumatel. I go back to Vumatel they tell me the same thing they told me. Like a stupid fool I'm being taken back and forth for a whole week. I'm so ****ed with people that cannot do their jobs. Webafrica is a horrible service provider.