WEBAFRICA - TWO AND A HALF MONTHS LATER ---- STILL NO FIBRE

Im at a loss for words at the poor service I have been receiving from webafrica. I have paid and ordered fibre on 13 March. I am still without the fibre installation. I am unable to speak to anybody and on the whatsapp line, they just give me the same response "We have made contact with Vumatel who will get in contact soon". The contact centre personnel seems to also have the right to just cut you off. I want to cancel this contract so I can go to another service provider but get cut off when requesting that.