Webafrica treats client like BOTS too

Ive had the most frustrating period since yesterday when i lost connectivity after an Outage! Webafrica has this really cool bot… that asks questions, and is somewhat helpful, but you need to have a person resolve your problem! The consultants ask exactly the same questions as the bot… even if you tell them you have done exactly the same process.. over and over again! I also get no response on where to complain or escalate or expedite resolution??? Has anyone experienced this! They have high call volumes, but basically nothing …non responsive… first thing they asked if my debit order went off? I mean? How do you get treated like a client, that needs a service that you pay for?