WEBAFRICA TOTALLY USELESS

We signed up for with Webafrica fir Fiber 14 months ago.We were given a FREE connection and Router and it was stated in the special that asking as we stayed with Webafrica for over a year we would not have to pay them anything.If we left them in this period we would be liable to pay them back for the connection and router.After 14 months we have cancelled with them. Without informing us that the Router was only on Loan to us and that now that we've cancelled we need to return the router they went and charged us for the Router.When we sent a cancellation request they should have arrested with us to collect their router. TO try and arrange a collection from them us virtually impossible. If you call them they keep you on hold and eventually cut the call, their online chat is never available and if you email them or get a ticket they keep passing it into someone that will contact us.Terrible company to deal with