WEBAFRICA TOTALLY ***********

I have been with this company for three years. Moving house, I sent an email giving a month's notice to cancel my subscription. I received a reply, 16 days later, saying I can only do this online in the 'Customer Zone'. However, the website is rigged so that you cannot cancel - it merely reverts back to the landing page. I eventually called the helpline and, after wasting hours, finally got through to Zenande Lusizi who was polite and efficient and encouraged me to transfer the service to my new place. However, I would need to change providers from Vumatel to Octotel. I agreed. To my horror, I have found that I am now being charged DOUBLE - from the date of the phone call, namely for both Octotel and Vumatel. This company is totally ***********. I cannot condemn them strongly enough.