AM
Andiswa M
1 reviews | Active since Aug 2026
24 Aug 2026, 18:19
WebAfrica took R419 for installation that never happened 4 weeks no refund
> **** BEHAVIOUR - PLEASE AVOID
> I paid R419.00 on 03/08/2026 for fibre installation at my home in Durban. NO ONE ever came. No installation, no service, nothing.
> When I asked for my refund, their WhatsApp agents admitted fault and kept saying "refunds are processed every Friday".
> Today is 24/08/2026 - TWO WEEKS LATER - and still no refund. Now they are stalling again asking for "bank statement" that I already sent multiple times.
> Capitec confirmed Web Africa must refund me but they refuse.
> I have all WhatsApp screenshots proving they promised the refund and failed to pay. I have now lodged a complaint with ICASA.
> If you are thinking of joining Web Africa, think twice. Once they have your money, you will chase for weeks.
> Order/Reference: Andiswa Mbatha - Capitec *** - 03/08/2026
> I just want my R419 back!
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
25 Aug 2026, 09:22Hi Andiswa,
We understand how frustrating it is to be left without a clear outcome on a refund, particularly after you’ve already provided the information requested and had to follow up more than once. This is not the standard of service we aim to provide, and you deserve a clear and timely resolution.
We understand how frustrating it is to be left without a clear outcome on a refund, particularly after you’ve already provided the information requested and had to follow up more than once. This is not the standard of service we aim to provide, and you deserve a clear and timely resolution.
We’ve escalated your refund query to our Finance Team for urgent follow-up. They’ll investigate the current status and provide you with email feedback directly so that you have clarity on what happens next. Should you require any additional assistance while this is being addressed, please send us a direct message via Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 Aug 2026, 09:22
Official
Hi Andiswa,
We understand how frustrating it is to be left without a clear outcome on a refund, particularly after you’ve already provided the information requested and had to follow up more than once. This is not the standard of service we aim to provide, and you deserve a clear and timely resolution.
We understand how frustrating it is to be left without a clear outcome on a refund, particularly after you’ve already provided the information requested and had to follow up more than once. This is not the standard of service we aim to provide, and you deserve a clear and timely resolution.
We’ve escalated your refund query to our Finance Team for urgent follow-up. They’ll investigate the current status and provide you with email feedback directly so that you have clarity on what happens next. Should you require any additional assistance while this is being addressed, please send us a direct message via Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
AM
Andiswa M's updateReviewer Update
28 Aug 2026, 14:43Yes I would like to cancel it and have my refund back
AM
Andiswa M's update28 Aug 2026, 14:43
Reviewer Update
Yes I would like to cancel it and have my refund back
Webafrica's replyOfficial
28 Aug 2026, 15:42Hello Andiswa,
We have logged an order cancellation for the Telkom LTE service with the relevant teams.
Warm regards,
Webafrica Crew
We have logged an order cancellation for the Telkom LTE service with the relevant teams.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 15:42
Official
Hello Andiswa,
We have logged an order cancellation for the Telkom LTE service with the relevant teams.
Warm regards,
Webafrica Crew
We have logged an order cancellation for the Telkom LTE service with the relevant teams.
Warm regards,
Webafrica Crew
AM
Andiswa M's updateReviewer Update
28 Aug 2026, 15:48Thank you for logging cancellation can you please now confirm when can I expect Refund? Capitec ***
AM
Andiswa M's update28 Aug 2026, 15:48
Reviewer Update
Thank you for logging cancellation can you please now confirm when can I expect Refund? Capitec ***
Webafrica's replyOfficial
28 Aug 2026, 15:51Hello Andiswa
Please remove your latest comment, as it contains your personal banking details. For your security and protection, we recommend not sharing any sensitive financial information publicly.
Warm regards,
Webafrica Crew
Please remove your latest comment, as it contains your personal banking details. For your security and protection, we recommend not sharing any sensitive financial information publicly.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 15:51
Official
Hello Andiswa
Please remove your latest comment, as it contains your personal banking details. For your security and protection, we recommend not sharing any sensitive financial information publicly.
Warm regards,
Webafrica Crew
Please remove your latest comment, as it contains your personal banking details. For your security and protection, we recommend not sharing any sensitive financial information publicly.
Warm regards,
Webafrica Crew
AM
Thank you, I have removed banking details for security. Banking details were already provided privately via email and WhatsApp on 03/08 and confirmed to finance team. Order cancellation logged 28/08 at 15:42. Please confirm in this public reply: when will the R419 refund be paid? Awaiting POP via private email to ***. Thank you.
Andiswa M's updateReviewer Update
28 Aug 2026, 15:55Thank you, I have removed banking details for security. Banking details were already provided privately via email and WhatsApp on 03/08 and confirmed to finance team. Order cancellation logged 28/08 at 15:42. Please confirm in this public reply: when will the R419 refund be paid? Awaiting POP via private email to ***. Thank you.
AM
Andiswa M's update28 Aug 2026, 15:55
Reviewer Update
Thank you, I have removed banking details for security. Banking details were already provided privately via email and WhatsApp on 03/08 and confirmed to finance team. Order cancellation logged 28/08 at 15:42. Please confirm in this public reply: when will the R419 refund be paid? Awaiting POP via private email to ***. Thank you.
Webafrica's replyOfficial
28 Aug 2026, 16:13Our teams will directly email you the moment they have updated the account accordingly.
Webafrica's reply28 Aug 2026, 16:13
Official
Our teams will directly email you the moment they have updated the account accordingly.