1 reviews | Active since Oct 2018
Webafrica told me they could install fibre at my home. It's been 3 weeks and they refuse to update me on my order.
I ordered fibre on their website which said my property had fibre access. Technicians came and said that they need to install a box on my street so they took pictures.
Webafrica sent me an email confirming my debit order details but no contact when my fibre installation will be finalized.
I logged 2 tickets id 293166 and 293164 12 days ago with the promise that somebody would contact me within 48 hours and no contact was made.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica