WebAfrica | Threadbare backbone

Started a service with them, Never came to my unit to install, but because the property had a standalone house before, and there was fibre then, they checked via their systems and kep saying I am active.

I think I wasted about 30 calls and WhatsApp attempts via their "Willy" the bot. at a stage got transfered by and to various people, no one really had any interest. I keep having to reverse debit orders which they so gallantly run off my bank account, despite all my attempts.

Now they want me to return their router, which was returned unopened to their local point. I am now invoiced for the router, and if I do not pay I will be "default listed". Absolutely *******, and in fairness I think it is bacause of 2 things 1) No one there cares, they assume their processes, procedures and systems are so jacked that it is gospel and 2)The left hand has no idea that a right hand exists.

I will OPENLY suggest you avoid them. Off course there may have been many cases where they get it right, but in this case they get it so wrong that it is tantamount to ***** (keep wanting to take my money without checking the case).

If you had a half a star rating, I would not even choos that, but because it is the lowest, that is what I choose. The emotion is completely out of this review, because it has been ongoing for months, and I have since joined a brilliant provider, whom I would like to give a punt, but would be improper of me.