WebAfrica *******

****************, when i signed up i did not take their router as i had mine of better quality and they agreed to my request. They sent the router anyway which i politely reminded them of the agreement and they fetched it back (i should have seen the magnitude of their incompetence then). I was assured on record that i was not going to be charged for any router as I did not take one. Fast forward a year or so, i am immigrating and so i had to cancel my service effective 30 June 2022. I give ample notice and confirm on record i did not owe them anything. Now a few days ago i receive an invoice for r999 apparently for the router, i reply to the email but no response. The next thing i get messages on my phone WebAfrica is trying to take money from my account however funds are insufficient and today as soon as my account is funded WebAfrica *****s r999 from my account, money earmarked for my other expenses. Even the WhatsApp chat doesn't work, you wait for hours no assistance. I need my money back please.