WebAfrica Theft

I app**** for the 50 Mb/s uncapped fibre line from Web Africa on 3 January 2022 to be effective on 1 February 2022 with a discount of R300 for each of the first three months. They decided to activate the service on 31 Jan 2022 and gave me a pro-rata discount of R9, Then they gave me my R300 discount for February and March. In April they charged me normal price. This means my 3 months R300 discount to the total amount of R900 was now reduced to two months and one day. I contacted them via their WhatsApp on 2 April 2022 and chatted with Moroesi who could not assist me. She claimed that I got my discount for three months even though the third month was R9 instead of R300 and I specifically told them to start my service on 1 February 2022 and not 31 January 2022. I asked to speak to her supervisor and she transferred me to her colleague Gregory who just stopped chatting after I explained my problem. I called their landline several times but they just put me on hold and keep on referring to their useless WhatsApp line, stating that it is the fastest way to get support meanwhile it is the slowest way to get support with most of the time getting to chat to someone after hours of initiating chat. All I want is my third R300 discount as promised.