Webafrica the worst service provider ever

On the 19 March 2020 I requested that web africa install fibre line to my parents home. They are 78 and 75 respectively. The sales assistant said that it would be installed within 3or 4 days. It was not done. On the day before lockdown commenced they pitched up to my mums place. I asked the guys if it was working only to be told that another router would have to be delivered. I called webafrica and was told that it was not ready for activation as their router was not delivered. I told them that my parents were to old to understand telephonic instruction and if it was not done at that time it would be useless as I would be u able to go and assist them. The router was not deliver and after spending hours on the phone and not being able to do anything i recvd an email saying that they would drop of router at the door. I again emailed Rowena who must be the rudest human being as she did not bother to respond to any of my numerous emails and told her that my parent would have no idea what to do with the router. The router was never delivered but webafrica has been **********ly withdrawing funds from my account and have now threatened to suspend the account that never existed in the first place.